Name the exact reception
A large property may have several lobbies. Use the accommodation reservation name and agree the entrance with dispatch. Apartments and villas also need building and gate instructions.
Work around the flight
Use the airline's current reporting requirement and allow for road conditions. A PUJ or SDQ departure is a different airport journey and needs its own confirmation.
Report property changes
Tell the team about a hotel move or revised flight promptly. Last-minute messages may leave too little time to revise vehicle routing. Keep the travelling contact reachable.
Send the flight, get the price in writing
Hotel name, flight number, date and party size. We reply with the fixed rate, track the flight and meet you inside arrivals with a name sign. Pay the driver on arrival.
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