Use your established contact
Contact the number saved when booking. Ask dispatch to resolve a mismatch in passenger name or destination before moving away from the meeting point. Do not rely on a new number supplied by an unknown person.
Check unexpected changes
An unfamiliar vehicle or payment request should be verified through the booking channel. Never share banking passwords or one-time codes to obtain a transfer.
Keep destination details precise
Show the complete property name if needed, protecting personal information that is unnecessary for transport. Several resorts can share a brand while belonging to different zones.
Send the flight, get the price in writing
Hotel name, flight number, date and party size. We reply with the fixed rate, track the flight and meet you inside arrivals with a name sign. Pay the driver on arrival.
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