Identify the correct journey
State which leg you used and where you last saw the item. Describe its appearance and likely place in the vehicle. Do not post document numbers or banking details in a lost-property report.
Consider other locations
An item left in an aircraft, terminal or hotel belongs to another provider's process. Contact the relevant lost-property service too if the location is uncertain.
Agree a verified handover
If found, arrange ownership verification and collection. Delivery may need a separate agreement. Report lost cards and documents to their issuers without waiting for the search.
Send the flight, get the price in writing
Hotel name, flight number, date and party size. We reply with the fixed rate, track the flight and meet you inside arrivals with a name sign. Pay the driver on arrival.
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