Replacing an Included Package Transfer with a Private LRM Pickup

Start with the transfer you already have

Look at the transfer voucher and holiday confirmation before arranging another vehicle. Establish whether transport is included, whether it is shared or private, and which airport and hotel it covers. An included transfer is not necessarily a shared coach.

Check the actual airport code. LRM is La Romana; PUJ is Punta Cana and SDQ is Las Américas. A private pickup booked for LRM cannot meet a flight landing at another airport without a revised arrangement.

If you are still comparing options, read the shared shuttle and private transfer comparison. The question here is how to change an existing arrangement without leaving two providers expecting the same passengers.

Decide which legs and passengers are changing

Replacing the airport arrival does not automatically replace the hotel-to-airport return. You may want a private arrival and the included return, private transport both ways, or a different arrangement for only part of the party.

Write down the decision before contacting either provider:

• Arrival airport, local date, flight and exact hotel.
• Arrival passengers using the private vehicle.
• Return airport, date and flight.
• Return passengers and the provider they intend to use.
• Any travellers on the holiday booking who will keep the included transfer.

For example, two guests may request a private LRM-to-Dominicus arrival while relatives retain the package transfer. The holiday reference alone does not explain that split. Give each provider the names and journey details relevant to its own service.

Confirm the replacement before giving up the original ride

Ask the private operator to accept the actual journey, passengers, luggage and any child-seat or mobility requirements. Tell the team that this will replace an included transfer so the booking contact understands the situation.

Check the vehicle arrangement and written total. An inquiry, a displayed estimate or a message sent to WhatsApp is not itself an accepted reservation. Do not assume a specific vehicle model or special equipment has been assigned until it is confirmed.

Compare the published VIP zone prices with the complete itinerary you request. An extra hotel drop-off, unusual load or different return airport needs confirmation; it should not be inferred from a direct-transfer fare.

Tell the package provider through its own booking channel

Use the travel company, agent or transfer provider identified in your documents. Ask how to record that you will not use the arrival, return or both. Providers may have different app, account or contact procedures; follow the process for your actual booking.

State that you are changing the ground transfer only. Do not use a general holiday-cancellation action unless that is genuinely what you intend. Ask for acknowledgment showing the affected passengers and legs, and keep it with the replacement confirmation.

Do not rely on the private driver to notify a separate coach operator, and do not assume a hotel receptionist can amend your package reservation.

Keep refunds and the replacement fare separate

Choosing not to use an included transfer does not by itself establish a refund or credit. Ask the original booking provider what its terms allow. LRM VIP cannot decide another company's refund, amend its package records or deduct an unconfirmed package credit from a separate fare.

Before paying or accepting payment instructions, confirm the method, currency, amount and who is responsible for settling the private journey. The payment planning guide covers the information to agree with dispatch.

If the included service has failed rather than being voluntarily replaced, report the problem through that provider's support process and retain relevant records. A separate private booking does not determine any claim or reimbursement.

Save one clear arrival plan for LRM

After airport formalities and baggage collection, follow the meeting instructions for the private reservation you have accepted. Use the confirmed LRM pickup process rather than switching between unrelated greeters.

Save the pickup name, dispatch number, destination and meeting instructions offline. If the package representative still expects you, explain through the established provider contact that you have other confirmed transport. Resolve any uncertainty before following someone to a vehicle.

VIP ground transport does not automatically include airport fast-track, lounge access, immigration assistance or aircraft-side pickup. Any separate airport assistance must have its own confirmed arrangements.

Check the return before the final day

If you retain the package return, obtain its collection instructions from that provider. The private arrival driver does not automatically become your return driver, and declining the arrival should not be treated as proof that the return remains active.

If LRM VIP also accepts the return, confirm its collection point, departure airport and flight. A return to PUJ or SDQ is a different journey from returning to LRM. Tell dispatch about hotel moves, changed flights or a different party size.

Keep both providers updated when a change affects their own journey. Two accepted reservations for the same return can leave two vehicles expecting your group.

A short message to send to the package provider

Please record that the passengers listed below will not use the included arrival transfer. We have arranged separate private transport. Please confirm whether our included return remains active and how to obtain its pickup instructions.

• Holiday or transfer reference:
• Affected passenger names:
• Arrival airport, flight and local date:
• Hotel or accommodation:
• Transfer legs being declined:
• Return transfer to retain or decline:

Adapt the message if you are replacing both legs or only part of the group. Send booking references to the provider that needs them; the private operator generally needs the road itinerary, not your complete package documents.

Ready to request a private journey? Send your flight, exact property, passengers, luggage and return requirements through the LRM VIP booking form. Keep the original and replacement arrangements distinct until both sets of instructions are clear.